Christmas Disaster Averted as One Call Comes to the Rescue

Property maintenance experts at a leading Scottish building firm have helped save a West Lothian family from suffering a festive disaster.

Edinburgh-based maintenance company One Call Home Assist was called out on December 25th to help a stranded family in Livingston, whose gas supply had broken down just before they were due to cook their Christmas dinner.

The distraught tenants from Craigshill feared that they would have to forgo their turkey and trimmings and be faced with a less-than-festive feast of leftovers instead. But thanks to a regular maintenance contract organized between their landlord and One Call Home Assist, the tenants were able to get their gas leak fixed quickly and in time for Christmas dinner.

John Dickson, national sales director with One Call Home Assist, said: “Christmas Day is the worst time to have problems with your gas or power supplies. Most people are usually planning a big Christmas dinner and this can be completely ruined if you have a problem such as a gas leak.

“Many emergency builders will charge a large fee for a job like repairing a broken gas pipe if it’s over the Christmas period – but for many people this is the only way to get their oven back in action when there’s been a problem. The choice is either to pay the money for repairs or face having your Christmas ruined.

“However, with our monthly maintenance contracts this isn’t an issue to worry about. They give the contract holder the peace of mind in knowing that their property is fully covered, regardless of when the problem arises and even if it’s on Christmas Day.

“In this case, we received the distress call at 10.30am and were able to have a contractor on site to fix the leak within an hour – meaning there was never any danger of the tenants missing their Christmas dinner.”

Natasha McLellan, the tenant that made the emergency SoS call, said she had been “blown away” with the help that she had received from the One Call team.

She said: “Having a gas leak on Christmas Day is a nightmare, as you don’t know if you will be able to get it fixed at such short notice. We thought that our Christmas would be ruined, but thankfully we were able to call out the experts from One Call.

“They were absolute fantastic and sorted out the problem really quickly, so we were able to have everything back to normal in time to enjoy a proper festive dinner. They really helped to save the day for us.”

The Livingston job was one of a handful of emergency repairs over Christmas performed by the firm – which provides fixed-price maintenance contracts for rented properties across the whole of Scotland.

The fixed-price contracts, which were set up as a low cost alternative to deals offered by British Gas and Homeserve, cover all emergency repair work to electrical, plumbing and heating systems, as well as general maintenance issues.  The contracts also cover all PAT and gas safety testing.

The service offers a range of fixed prices contracts depending on size of the property and type of maintenance cover required – with an all-in contract for a one-bed flat costing £32.99 a month (inc VAT).  All the work is carried out by One Call Home Assist’s expert in-house contractor teams who operate on a round the clock basis from their base in Edinburgh.

One Call Home Assist has been launched by One Call Trade Services, one of Scotland’s leading all trades contractors providing insurance repairs, maintenance and renovations to clients throughout the UK.  

Contact: Holyrood Partnership
Phone: 0131 561 2244