Link Housing Association has become only the second Registered Social Landlord in Scotland to receive formal accreditation from the Tenant Participation Advisory Service (TPAS) recognising excellence in tenant participation.
During the five-month accreditation process, Link undertook a self assessment, explaining how it involves tenants and residents. It then had to show evidence of how it complies with 11 key competencies in resident involvement, which include having an active tenant participation strategy in place, involving tenants in decision-making and ensuring staff have a good awareness of tenant participation.
TPAS then carried out a verification process which involved interviews with tenants and staff and an assessment of Link’s performance by an independent scrutiny panel.
Link’s Tenant Liaison Officer Lenore Suddon, who co-ordinated the self assessment, said: “The accreditation process was hard work but it was well worth it as we now have formal recognition that what we do to involve tenants is viewed as best practice and a good example to others. It was thanks to the tenants, Board members and staff who took part in the accreditation process that we were successful.”
TPAS Chief Executive Lesley Baird who presented link with its accreditation said: “We were very impressed with Link’s performance. They have worked really hard and recognise that while not everyone wants to be part of a tenants’ group, they have a right to participate at a level that suits them – Link has a range of options for tenants to participate at the level that suits them best. Tenants are at the heart of the organisation and they’re clearly involved in the decision-making process.”