Simplifydigital.com Reveals a Hidden Cost of Switching Broadband Providers

  • Increasing numbers facing unexpected costs of up to £130 to install BT phone line
  • Simplifydigital.com teams up with Primus Broadband to offer free connection 

Research by Simplifydigital.com, the UK’s only Ofcom accredited advisory service for TV, broadband and phone deals, shows that 83 per cent of customers save money by bundling their services from a single provider, with the top 20 per cent saving over £400 a year and the top 10 per cent saving a staggering £550 a year*.

For many customers there is no cost of switching broadband providers (assuming that you are out of contract), however for a growing number this is not be the case.

Charlie Ponsonby, CEO of Simplifydigital.com said:

“Most people know, that if you switch from a cable broadband provider (e.g. Virgin Media) you will need a BT phone line on which to run your home broadband.  And installing or reactivating a BT phone line is likely to cost you up to £130. 

“However the great majority of customers are unaware that there are certain broadband providers (e.g. Sky and TalkTalk), that require you to reactivate your BT line if you switch away from them.  This BT line reactivation can cost up to £80.” 

As Sky and TalkTalk are two of the UK’s largest broadband providers, there has been a rapid increase in the number of switchers facing this hidden line reactivation charge.

Simplifydigital has teamed up with Primus Broadband to take away this hidden charge.

Charlie Ponsonby continued:

“We have seen more and more customers who are looking to change providers, but are looking at a big one off charge to move – as a result we have teamed up with Primus to put an end to these unpopular hidden charges.”

Under the exclusive deal, not only do customers get Primus “up to” 24 Mbps broadband for just £2.99 per month (which is the cheapest headline broadband price in the UK) plus £12.79 per month line rental, but you also get free connection no matter who you switch from, thereby saving the £69 reactivation fee that you would have to pay if you were switching from another non-BT provider who also provided your line rental.

This Primus Saver Broadband and Home Phone package offers up to 24 Mbps broadband with a healthy 20GB download cap, as well as free evening and weekend calls to UK landlines.

This Primus deal is available exclusively online at www.simplifydigital.co.uk/primus

 

Notes to editors:

Simplifydigital.com offers a free and impartial “Switching Support” service for anyone looking to get a digital TV, broadband or phone package. 

Its London-based impartial experts are available for free over the phone, to answer all those tricky questions and match the family’s needs to the best deal available.

Simplifydigital.com’s experts are available for free on 0800 1 388 388 seven days a week (Lines open Mon-Fri 8am-8pm; Saturday 9am-5:30pm; Sunday 10-5:30pm). 

You can also use Simplifydigital.com’s Ofcom accredited comparison engine online at www.simplifydigital.com.

ENDS

Notes to editors

* Simplifydigital data based on 1,538 records between Jan 1st to Nov 8th 2010

Contact: Edita Lozovska
Phone: 08001388388
Email: elozovska@simplifydigital.co.uk
Website: http://www.simplifydigital.co.uk