Simplifydigital.com Lists Best Broadband Deals as ISPs Work on Improving Their Customer Services

  • An array of ISPs is working on improving customer services as the firms see significant drops in their customer bases;
  • Simplifydigital.com welcomes the industry’s move to increase customer satisfaction;
  • Simplifydigital.com reveals broadband packages from ISPs with the highest scores in customer satisfaction*.

As broadband subscribers are becoming increasingly vocal about bad customers services, more ISPs are improving the quality of their phone support lines as well as extending the working hours to 24/7.

Recent second quarter financial results suggested that an array of companies saw their subscriber bases decreasing which signalled that consumers were actively voicing their dissatisfaction by switching broadband providers.

Chris Mizon, Products Expert at Simplifydigital.com, commented on the issue:

“It is encouraging to see ISPs acknowledge that change is needed by making their customer services easier to access and generally more user-friendly.

“Internet outages may happen in odd hours and it can be very beneficial if a customer can find immediate help from his broadband provider.

“Additionally, the industry is doing its best to make switching ISPs more transparent and there are some great packages out there that can save customers a significant amount of money.”

Looking to switch? Here’s Simplifydigital.com’s list of broadband packages from ISPs who rate well in the customer services stakes*.

  1.       Plusnet Value Broadband with calls

- Up to 20Mb broadband

- 10GB monthly download allowance

- Free wireless router and free connection when you sign up online

- Free evening & weekend calls to UK landlines

Free for 4 months, £6.49 a month thereafter + Plusnet line rental of £11.99/month

  2.       Sky Broadband Unlimited with calls

- Up to 20Mb broadband

- No monthly download allowance

- Free wireless router and free connection

-Free McAfee security software for 12 months

- Free evening & weekend calls to UK landlines

£5 a month for 6 months, £10 a month thereafter + Sky line rental of £12.25/month

  3.       Virgin Media Broadband Size L with calls

- Up to 10Mb fibre optic broadband

- No monthly download allowance

- Free wireless router and free connection

- Free weekend calls to UK landlines

£5 a month for 3 months, £13.50 a month thereafter + Virgin Media line rental of £13.90/month

Notes to editors:

*Call Centre customer feedback
Simplifydigital.com offers a free and impartial “Switching Support” service for anyone looking to get a digital TV, broadband or phone package.

Its London-based impartial experts are available for free over the phone, to answer all those tricky questions and match the family's needs to the best deal available.

Simplifydigital.com's experts are available for free on 0800 1 388 388 seven days a week (Lines open Mon-Fri 8am-8pm; Saturday 9am-5:30pm; Sunday 10-5:30pm). 
You can also use Simplifydigital.com's Ofcom accredited comparison engine online at
www.simplifydigital.com.

Contact: Edita Lozovska
Phone: 08001388388
Email: elozovska@simplifydigital.co.uk
Website: http://www.simplifydigital.co.uk