TWO Scottish companies, specialist business process outsourcing company KBVO and internet fulfilment company, PPF Shipping, will tomorrow (23.04.13) formally launch a pioneering fully integrated fulfilment and call centre service at Internet World 2013, the UK’s largest event for online and digital business at London’s Earl’s Court.
Under the terms of the partnership, KBVO provides a total call centre service supporting customer enquiries and order processing services whilst PPF Shipping offers e-commerce companies a fast, cost effective and efficient distribution service.
The formal launch of the unique partnership follows the success of a pilot programme conducted by the two companies over the course of the last year which has proved the benefits available to existing clients, generated new clients and boosted revenues at both firms to the extent that both KBVO and PPF Shipping are in the process of recruiting more staff and relocating to larger premises to keep pace with demand.
Chris Munro, director at Cumbernauld-based KBVO, said: “Our partnership with PPF allows more businesses to reach their target markets through the combination of our professional services to provide a one stop solution for UK and European fulfilment requirements.
“PPF and KBVO share the same business philosophy and our partnership agreement offers a dynamic, cost-effective solution which enables clients to retain complete control over their sales process whilst we deal with making sure customers receive their products as quickly and efficiently as possible.”
Chris Swainson, director at Linlithgow-based PPF Shipping, said: “Whilst we offer everything from warehousing, picking, packing and despatch to stock control, our partnership with KBVO enables us to offer a full outsourced package from call order processing right through to despatch.
“And because KBVO’s operating systems are fully integrated with our own, that is a seamless process which results in customers receiving their goods very quickly and at the lowest possible cost to our clients.”
KBVO and PPF Shipping are at stand E1023 at Internet World 2013.
For further information please contact Chris Munro on tel 0800 083 2223 or Chris Swainson on tel 01506 847040
Issued on behalf of KBVO by Liquorice Media tel 0141 561 4018 www.liquorice-media.com
Date: 22nd April 13