THEY might be geeks but their outstanding customer service has put the team at NSDesign in line for another award.
The Hillington-based digital marketing company is nominated for the prestigious Renfrewshire Chamber of Commerce ‘ROCCO Award’ for ‘Excellence in Customer Service’.
It’s the latest in a long line of accolades for the eight-strong agency, founded in 1999 and led by managing director, Gary Ennis, which specialises in web design and social media consultancy.
“We’re delighted to be shortlisted,” he said. “Winning this would mean a lot because although we’ve recently expanded and now deliver social media training throughout Scotland and other parts of the UK, the ROCCOS are voted for by our peers. Other local businesses make up the judging panel and being nominated proves that our clients right here in Renfrewshire like what we do and that’s very important to me.”
Winning won’t be easy. The other nominees include the mighty Glasgow Airport.
And according to Ennis, there’s one thing they all have in common.
“It’s really interesting how even in this digital world, with all the excitement around Facebook and Twitter, what people really value is good, old fashioned, honest customer service. I find that really encouraging and nothing annoys me more than a business that stop communicating when things go wrong. If you’re taking someone’s money, especially in this economic climate, you really do need to give them your absolute best.”
Recent projects for NSDesign include creating a state of the art new website for Linstone Housing Association which is about to go live, and a company wide social media training programme for one of Scotland’s biggest motor dealers.
Ennis continues: “It show lots of businesses how to use Facebook, Twitter and other digital tools to deliver better customer service but it’s important not to forget the traditional methods like the telephone, e-mail and face to face contact. Excellent customer service is delivered on the customer’s terms…not the businesses! And you really need to be everywhere they expect you to be. And if you’re not using social media properly with a strategy behind it, that can put a big strain on resources.”
The final quarter of 2012 looks like a busy one for the NSDesign team which is on track for record revenue growth and Ennis is looking forward to it.
“One of the big influences on my life was the time I spent managing a busy bar. I learnt so many essential business skills during my time there. Multi-tasking, the finances and of course customer service. I’d encourage any young person to spend some time working behind a bar. If you can survive that, running your own business is a breeze.”
Issued on behalf of NSDesign Limited by Colin Kelly Media.
Gary Ennis is available for interview. To set one up please call Colin Kelly on 07758 211 585 or email firstname.lastname@example.org
The ROCCO Business Awards are organised by Renfrewshire Chamber of Commerce. The winners in each category will be announced at a ceremony hosted by broadcaster Fred MacAulay on Friday 16th November. For more information and to see the full list of nominees visit www.roccoawards.com
NSDesign was voted Best Value for Money agency in the UK 2010, 2011 and 2012 as validated by RAR (Recommended Agency Registrar) and previously won the ROCCO Award for ‘Innovation and Technology’ in 2010 and ‘Outstanding Business’ in 2008.
The company, based at the award-winning Hillington Park Innovation Centre, has been helping businesses and organisations to maximise their success online since 1999.
Specialising in social media and digital marketing training, NSDesign has delivered its popular ‘Embrace the Space’ masterclass series to over 3,000 businesses to date with the next session taking place in Greenock, in partnership with Greenock Morton FC on Friday October 19th. For more information and to book visit www.embracethespace.co.uk
The company also provides innovative products and services that allow its clients to do things better on the web, ranging from initial domain name registration and web hosting, to custom web development and ecommerce systems.
The company focuses on accessibility and usability for its clients, providing the tools to empower users with full control over their account, backed by in-house expertise to rely upon when required.
Clients include Eastern Western Motor Group, Dundas & Wilson, Glasgow Airport, Glasgow Rocks Basketball team, Business Gateway and Stirling Council.